A clinic without missed appointments.
For multi-doctor clinics, diagnostic chains, and hospital chains — where every no-show is a chair that earned nothing.
The three problems your healthcare team already knows by heart.
Every Waani deployment starts here — naming the bottlenecks first so the workflow we build actually moves them.
No-shows kill the calendar
A 22% no-show rate means 1 in 5 chairs sit empty. Your overhead doesn’t care that the patient forgot.
Front desk drowns in calls
Reminder calls, reschedules, report queries, insurance confirmations — your reception is a call centre that also greets walk-ins.
Feedback never gets collected
Post-visit follow-up is the difference between a 4-star clinic and a 4.8-star one. Manually, it rarely happens.
Four workflows. One agent. Live in 48 hours.
Each step replaces a specific human bottleneck — not a generic call queue.
24-hour and 2-hour reminders
Every confirmed appointment receives a layered reminder — voice + WhatsApp. Patients confirm, reschedule, or cancel on the call.
Instant no-show rescue
If a patient misses, Meera calls within 5 minutes, offers the next available slot, and rebooks live — no front-desk involvement.
Multilingual front desk
Patients speak in their preferred language — Hindi, Marathi, Tamil, Telugu, Kannada — Meera switches mid-call without missing context.
Post-visit feedback + report follow-ups
Every patient gets a courtesy call 24 hours after visit. Lab report ready notifications, follow-up booking, NPS capture — automatic.
The agents who'll actually be on the phone.
Press play on each one. These are the real scripts, the real voices, the real workflows.
Runs your reminder + rescheduling engine. Detects patient language and switches automatically. Logs every outcome back to your HMS.
- Appointment reminders (24h / 2h)
- Instant no-show rebooking
- Multilingual switching mid-call
- HMS / EMR sync of every outcome
Hello, Mrs. Sharma — this is Meera from Dr. Kapoor's clinic. Calling to confirm your 11 AM appointment tomorrow.
Oh, tomorrow I can't make it actually.
No problem. The next available slot with Dr. Kapoor is Friday at 10 AM, or Saturday at 4 PM. Which works better for you?
Friday 10 AM is fine.
Done — you're rebooked for Friday at 10. I'll send a WhatsApp confirmation in a minute.
Calls every patient 24 hours after their visit. Captures NPS, prompts follow-up bookings, and flags any concerns to the clinic manager.
- Post-visit NPS + qualitative feedback
- Lab-report-ready notifications
- Follow-up booking prompts
- Concern escalation to clinic manager
Hello, Mr. Iyer — this is Asha from City Care Clinic. Calling to check how you're feeling after yesterday's visit with Dr. Rao.
Much better, thank you — the medication is helping.
Glad to hear it. Dr. Rao has recommended a follow-up in two weeks. Should I book you in for the 23rd at 5 PM, or would morning work better?
Morning is better — let's do the 23rd at 10 AM.
Booked. WhatsApp confirmation coming through now. Take care, sir.
See your Healthcare agent live — in your own pipeline.
Book a 30-minute working session. We'll script and demo a Waani agent against your real calling workflow before you commit to anything.
Book a working demo