Recover the cart they almost abandoned.
For D2C brands and marketplaces — where the difference between a 2.1% and a 3.5% conversion rate is one well-timed phone call.
The three problems your e-commerce team already knows by heart.
Every Waani deployment starts here — naming the bottlenecks first so the workflow we build actually moves them.
Abandoned carts decay fast
After 30 minutes, your remarketing email is competing with seven other inboxes. The cart is already cold.
"Where is my order?" floods support
WISMO tickets eat your support bandwidth. Refund and exchange queries get the same priority as actual fires.
COD rejection rate is bleeding margin
20-30% of COD orders get refused at the door. Without a confirmation call, you’re shipping into a void.
Four workflows. One agent. Live in 48 hours.
Each step replaces a specific human bottleneck — not a generic call queue.
Cart abandonment trigger
A user drops off after adding to cart with a phone number. Within 10 minutes, Kiran calls — with a dynamic discount in hand.
COD confirmation pre-ship
Every COD order is verified by a quick call. Wrong numbers, fake orders, and impulse cancels get caught before the package ships.
WISMO + delivery support
"Where is my order" calls and WhatsApp queries are handled instantly — with live tracking pulled from your ops dashboard.
Reorder + winback flows
Consumable products get a reorder nudge call at the right cadence. Lapsed customers get a personal winback offer.
The agents who'll actually be on the phone.
Press play on each one. These are the real scripts, the real voices, the real workflows.
Calls every abandoned cart within 10 minutes. Has dynamic discount authority. Closes the sale on the call or hands off to WhatsApp checkout.
- Abandoned-cart outbound calls
- Dynamic discount authority
- Shopify / WooCommerce sync
- WhatsApp checkout handoff
Hi, this is Kiran from BoldLeaf. I noticed you left a Premium Yoga Mat in your cart — is there anything I can help with?
Yeah, I was just comparing prices.
Totally understood. I can offer you 12% off if you'd like to complete the order today — that brings it to ₹1,839 with free shipping. Should I send the checkout link on WhatsApp?
Yes, send it.
Sent. The link is valid for the next 30 minutes. Thank you!
Handles every WISMO call, COD confirmation, and exchange query. Pulls live order status from your dashboard and resolves on the call.
- WISMO calls + WhatsApp tracking
- COD pre-ship confirmation
- Exchange and refund initiation
- Live order-status lookup
Hi, my order from BoldLeaf hasn't arrived yet — it's been 4 days.
Hello, this is Riya. Let me check that for you — could you confirm the order ID, please?
BL-44219.
Got it — your order is out for delivery today, scheduled between 4 and 7 PM. I'll send the live tracking link on WhatsApp right after this call.
See your E-commerce agent live — in your own pipeline.
Book a 30-minute working session. We'll script and demo a Waani agent against your real calling workflow before you commit to anything.
Book a working demo